Frequently asked questions when traveling by train and using e-tickets in Uzbekistan
A) Before you buy
1. My destination is not offered by AFROSIAB TRAVEL.
Please let us know your travel dates.
2. When can I buy an e-ticket?
Booking opens 45 days before departure. It closes 4 hours before departure. This depends on the type of connection and current availability.
3. I have problems with the payment.
If you are having problems with your credit card, please use Paypal as an alternative payment option and/or email us details of your travel itinerary so that we can send you payment instructions online.
You can also pay directly in our offices in Frankfurt, Prague, Warsaw, Tashkent, Samarkand. We accept cash (CZK, EUR, USD, PLN) and credit cards.
4. Can I buy an e-ticket for a night train?
YES, but you must exchange your e-Tciket for the original ticket at the ticket office of any Uzbek train station.
5. Can I buy a 1st class e-ticket?
6. Can I make a reservation later and pay for the ticket?
NO. Immediately after booking you have to pay for the tickets. Otherwise the reservation is not valid.

7. How can I pay for my tickets?
Online: You can use a credit card (Visa, Maestro, Master Card) or PayPal.
At our office in Tashkent, Samarkand, we accept cash and credit cards.
8. Can I give my train e-ticket to someone else?
NO. The e-tickets for the train are issued for a specific person and are not transferable. The conductors check the data on the tickets and on your travel documents (passports, ID cards). If the dates do not match, you will need to buy a new ticket. It is not possible to exchange or cancel the train e-ticket.
B) After purchase
9. I haven't received my confirmation email.
Please check your spam/junk folder as requested if you are using Hotmail, Yahoo, Live or MSN account. For further communication, please adjust your spam/junk filters to be able to receive communication from globalconnect.uz domain.
Please send us your alternative email address where we can resend the confirmation.
10. I have not received my e-tickets.
E-tickets will be emailed 72 hours after receipt of payment. If you have not received your e-ticket within this period, first check your spam/junk folder. If you don't find any tickets in spam, please send us a message with an alternative email where we can address your e-tickets.
* Sometimes it can take more than 72 hours to receive your tickets if the train is not yet available.
11. Can I change my e-ticket?
NO. It is not possible to change your e-ticket once it has been processed. We recommend that you fill out all the data very carefully when ordering an e-ticket.
12. Can I cancel my e-ticket?
YES. If the order has not yet been processed (status pending), it can be canceled by email. Then the cancellation fee is 10% of the price.
Booked e-tickets can be canceled at the ticket office of any Uzbek railway station by presenting the tickets and the original passport. After receiving the cancellation form with the refund amount, you need to send it to info@afrosiabtravel.uz to get the refund amount.

13. The price of tickets is different from what I paid.
By purchasing the train tickets you agree to our prices. Our prices do not have to match those on your tickets. The price of each ticket includes an administration fee.
14. Do I have to print out the e-ticket?
YES. It should be printed on an A4 sheet / US letter. Then it counts as a valid travel document. Print all pages of the PDF document.
15. What happens if my ticket is lost, damaged or stolen?
AFROSIAB TRAVEL will not replace lost, damaged or stolen tickets. For e-tickets for trains, you can simply reprint the ticket. If you don't find it, write to us and we will resend it to your email.
16. I don't understand the e-tickets
The passenger receives the ticket on 1 page. Each passenger has their own ticket with their name, car and seat number.
C) At the station, on the train
17. How do I find the platform number?
The number of platforms is not noted on the tickets. They are usually announced at the train station about 20 minutes before departure and are visible on the departure screens.
18. Can I travel with just an email confirmation?
NO. At the time of ticket inspection, you must show your train ticket to the conductor. In any case, a confirmation by e-mail or an invoice as a train ticket is not permitted.
19. How soon do I have to get to the train station?
Avoid arriving at a station a few minutes before your train's departure. Large or small transmitters that you have not used before can be confusing. We recommend that you arrive at a station at least 30 minutes before the departure of your train. Your train is expected to be ready to board about 10 minutes before the departure time.
20. Do conductors speak English?
YES, the conductors, should have a basic knowledge of the English language.
21. What if I miss the train?
You have to buy completely new tickets.
22. Can I buy refreshments on the train?
Generally YES. There may be restaurant or bistro cars on day trains. Or there are refreshment trolleys that take over the service at the seat. You can also take your own food on board a train.
D) General Questions
23. Do children/students/seniors have reduced tickets?
Yes. Only for children:
Children under 10 years half price
Children under 5 years old without a seat - free of charge
24. Will there be WiFi on the train?
Generally NO.